Previously they would have to design complex queries by hand and segment their own customer reports and read through them by hand in order to come up with their own insights. Marketers will be able to simplify their workflow greatly using the AI assistant by asking it to look through their data by asking it questions and it can reply by giving them summarized reports.
Adding it to customer service tools will allow users to rapidly draft AI-powered emails and chat that can be run entirely by a virtual agent, that can pass over to a human when the AI can’t manage the chat anymore. The company is adding the assistant to tools such as Dynamics 365 Sales and Viva Sales to create meeting summaries, product and pricing information, as well as insights from recorded Teams calls.
The technology uses generative AI, which allows users to ask questions and receive conversational answers based on information gathered from web searches. Microsoft began using ChatGPT’s chatbot in its Bing search engine in early February to boost its search and answer capabilities. Microsoft is adding the technology to applications where it can be used quickly to summarize meeting notes, generate email content for customers, automate data entry and assist with other tasks.
The new AI assistant will take advantage of ChatGPT’s “generative AI” capability, which can understand natural speech written by users and generate replies or new content on the fly. expanded the power of artificial intelligence to business users today with the introduction of Dynamics 365 Copilot, which uses the company’s recent integration of OpenAI LLC’s ChatGPT chatbot for search and puts it to work for business users.
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